Branch Playbook

The Branch Handbook defines the operating expectations for any branch that is part of the WillDom network. Its purpose is to establish a common baseline for how a branch should be structured, how it should operate, what tools and standards it must use, and which responsibilities it assumes as an independent operator working under the WillDom model.

At its core, a branch is expected to operate as a business unit within the WillDom ecosystem. This means generating business, managing clients, participating in the talent network, operating through Wave and the shared tool stack, complying with WillDom standards, and contributing to the network with commercial, operational, and financial discipline.

What a Branch is Expected to Do

A branch is expected to contribute across four major dimensions:

Commercial development, by building pipeline, running a sales plan, and growing revenue
Talent acquisition, by sourcing, screening, and presenting candidates for staffing opportunities
Delivery execution, by managing active clients, projects, developers, and service quality
Financial and administrative coordination, by handling invoicing inputs, collections, payments, transfers, reporting, and branch-level finance discipline

A branch is therefore not just a sales unit or a local affiliate. It is a complete operating unit inside the network.

Expected Branch Structure

As a general rule, a branch is expected to have the following structure or, at minimum, to ensure these functions are clearly covered.

Branch Director

The Branch Director is accountable for the overall leadership of the branch. This role owns branch planning, commercial direction, coordination, and general management.

The Branch Director is expected to:

Lead the branch’s operation
Define priorities and business planning
Work with the branch sales plan
Align branch activity with the WillDom model
Oversee the branch’s participation in the network
Ensure use of the required tools, standards, and operating processes
Act as the main representative of the branch within the ecosystem

The Branch Director is ultimately responsible for making sure the branch is commercially active, operationally healthy, and properly integrated into the network.

Talent Specialist

The Talent Specialist (TS) owns the full-cycle talent matchmaking process. The role’s main goal is to maintain a constant and nurturing relationship with candidates, external partners, and WillDom’s internal talent pool in order to source, engage, assess, and attract the best-fit talent for each business opportunity.

The Talent Specialist is expected to:

Proactively source, screen, and assess talent
Conduct behavioral interviews and technical evaluations
Build and maintain long-term relationships with candidates
Manage candidate experience through onboarding, closing, and offboarding
Collaborate with Sales and Delivery to prioritize recruitment needs
Partner with external recruiters and networks
Coordinate with other Talent Specialists across the network
Maintain accurate talent records and metrics
Actively participate in the Recruitment Cell

Delivery Manager

The Delivery Manager is responsible for the operational management of the branch’s clients and active engagements.

This role is expected to cover:

Account and client follow-up
Operational management of active engagements
Coordination of developers or delivery teams
Follow-up on time tracking
Billing item readiness
Delivery health and risk visibility
Issue escalation
Ongoing governance of the branch’s active business

If the branch does not yet have a dedicated Delivery Manager, the Branch Director may wear a double hat and cover the delivery function as well.

Delivery Support

The Delivery Support role supports the operational and financial coordination of service delivery across accounts. This role is important for ensuring that time reports, invoices, and delivery-related data are accurate, timely, and aligned with both client and platform requirements.

Talent Specialist / Sourcers Commission Policy

Talent Specialists (Recruiters) Commission

TS will be eligible for a $1 USD commission for every workable hour of a hired developer during 12 calendar months. The commission will be paid monthly, in addition to the monthly salary.

Conditions: The hiring process of every commissioned talent has to be handled end-to-end by the TS (Sourcing, Interview Process, Introduction, SOW Signature).

Key notes:

The 12-month period begins on the day the talent starts their assignment
When an assignment is over, the commission system enters on-hold until a new assignment begins
After 12 workable months have expired, the commission stops
The commission is only applicable for SOWs signed with any REQs from the network
Commission does not form part of the End of Year Bonus
If hired talent belongs to an External Recruiter, partner, or is a Referral, this policy is not applicable

Sourcers Commission

Sourcers will be eligible for $0.50 USD for every talent they add to the Talent Pool, which later signs its first SOW with WillDom. The commission will be paid monthly, in addition to the monthly salary.

Re-engagement Bonus

When a talent (T2) who has finished their assignment is successfully re-engaged and a new SOW is signed, the TS will be eligible for a $0.25 USD bonus per every billable hour of the Talent, for 3 months.

Conditions:

The bonus applies to Full-time and Part-time projects
The bonus does not apply to On-Demand projects
Re-Engagement Bonus only applies when the Talent is hired by a different client than the one they were working for before